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Support options offered with subscription plans:

Standard

Support service:

  • Next day reply​.

  • Email support.

  • Self-served help section with tutorials and articles.

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

Included with the Basic, Premium and legacy plans.

Silver

Suport service:

  • Same day reply​.

  • Email/Phone support.

  • Self-served help section with tutorials and articles.

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

Included with the Enterprise+ plan.

Gold

Support service:

  • 2-hours reply *

  • Email/Phone/Chat support.

  • Self-served help section with tutorials and articles.

  • Slack channel.

  • Web conferencing.

  • Onsite assistance (Zoom).

  • Onsite training (Zoom).

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

  • Video sources: cameras, mixers, NDI, IP signal.

  • 3rd party video platforms, OTT, and CDN's.

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     * Weekdays 8 AM - 8 PM ET.

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