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Support options offered with subscription plans:

Standard

Support service:

  • Next-day responses

  • Chat & email support

  • Self-serve tutorials

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

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   Between: 9 AM - 9 PM ET.

Included with current, and all legacy plans.

Gold

Support service:

  • 1-Hour response

  • Chat & email support

  • Self-serve tutorials

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

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    Weekdays: 9 AM - 9 PM ET.

Per-Event

 

  • Buy 5-hours support packages.

  • Set up closed captioning.

  • Assist with 3rd party encoders.

  • Monitor live test.

  • Monitor the live event.

  • Desktop sharing/phone support.

  • Paid support is not refundable.

Support service:

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