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Support options offered with subscription plans:

Standard

Support service:

  • Same day reply​.

  • Chat/Email support.

  • Self-served help section with tutorials and articles.

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

Included with the Basic, Premium and legacy plans.

Silver

Suport service:

  • 4-hours reply *

  • Chat/Email/Phone support.

  • Self-served help section with tutorials and articles.

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

* Weekdays 8 AM - 8 PM ET.

Included with the Enterprise plan.

Gold

Support service:

  • 1-hour reply *

  • Chat/Email/Phone support.

  • Self-served help section with tutorials and articles.

  • Slack channel.

  • Desktop sharing/phone support.

  • Onsite assistance (Zoom).

  • Onsite training (Zoom).

Support plan covers:

  • Dashboard configuration.

  • Encoder connectivity.

  • Tip & Tricks.

  • Closed captioning devices.

  • Media Encoders.

  • Video sources: cameras, mixers, NDI, IP signal.

  • 3rd party video platforms, OTT, and CDN's.

     * Weekdays 8 AM - 8 PM ET.

Support options offered to all paid subscription plans:

Per-Hour

Support service:

 

  • Set up the Videolinq account.

  • Set up closed captioning.

  • Assist with 3rd party encoders.

  • Assist/monitor live broadcasts.

  • Desktop sharing/phone support.

  • Pay per hour. 1 hr included.

  • Paid support is not refundable.

Per-Event

 

  • 5-hour support package.

  • Set up closed captioning.

  • Assist with 3rd party encoders.

  • Monitor live test.

  • Monitor the live event.

  • Desktop sharing/phone support.

  • Paid support is not refundable.

Support service:

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